Terms and Conditions
This website is optimised for Google Chrome, Safari, Microsoft Edge and other current internet browsers, including smartphone browsers. Internet Explorer is not recommended.
All products sold by us, Brackendale Tea Co, ABN 89967660175 are quoted and charged in Australian Dollars.
Passing of title
Title of the goods shall not pass to you until payment in full for the goods has been received by us.
Returns, exchanges and claims
To claim a refund or exchange, you must:
provide sufficient details of how the products are defective;
seek approval from us via email (email@example.com) or via the Contact Us page and make the goods available for inspection by us within 14 days of purchase;
not dispose of, damage, lose or destroy the goods; and
provide proof of purchase.
Risk in the products passes from us to you once we have delivered the product(s) to the carrier. All products are shipped using Australia Post.
Credit card payment
We accept credit cards via a third party payment gateway provided by PayPal.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.