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 Terms and Conditions


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All products sold by us, Brackendale Tea Co. Pty Ltd, ABN 94 668 196 889 are quoted and charged in Australian Dollars.

Passing of title

Title of the goods shall not pass to you until payment in full for the goods has been received by us.

Returns, exchanges and claims

To claim a refund or exchange, you must:


  • provide sufficient details of how the products are defective;

  • seek approval from us via email (teatime@brackendaletea.comor via the Contact Us page and make the goods available for inspection by us within 14 days of purchase;

  • not dispose of, damage, lose or destroy the goods; and

  • provide proof of purchase.


Risk in the products passes from us to you once we have delivered the product(s) to the carrier.  All products are shipped using Australia Post.

Credit card payment

We accept credit cards via a third party payment gateway provided by PayPal.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our Privacy Policy.

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